Get in touch about anything on this site — a broken link, a product we have described wrongly, a jumper we have obviously missed, or a question about how the site works.
hello@ugly-christmas-jumpers.com
We read everything. We are a small operation and this is a seasonal business, so replies are quick in autumn and slower in the spring.
What we can help with
- A link on this site that is broken or goes to the wrong product.
- A product described inaccurately — wrong material, wrong sizing information, wrong claim about lights.
- A price on the site that is badly out of date.
- A Christmas jumper you think belongs in the catalogue.
- Anything factually wrong in our guides or articles.
- Press, partnership and advertising enquiries.
What we cannot help with
Anything to do with an order. This is the big one, and it catches people out.
We do not sell, stock, ship or take payment for a single item on this site. Every product is bought on Amazon. That means we have no visibility of your order and no ability to act on it — we cannot track a parcel, process a refund, arrange an exchange, cancel anything or look up your details.
If your jumper has not arrived, is the wrong size, or is faulty, you need Amazon, not us. Sign in, go to Your Orders, find the item and choose Return or replace items. Our returns and delivery page explains it in full.
We mention this not to be unhelpful but because emailing us about a delayed parcel costs you time you could spend getting it actually resolved.
Data and privacy
If you email us we will hold your message and address for as long as it takes to deal with it. We will not add you to a mailing list. To request a copy of anything we hold about you, or to have it deleted, email the same address and say so — see our privacy policy.